Q: WHAT IS YOUR RETURN POLICY?
A: We are trying to make returns as easy as possible. There is a link at the bottom left of every screen that can help you to initiate an easy return. MAKE SURE TO ENTER THE EMAIL YOU ORDERED WITH. Refunds do not include shipping charges. ZERO returns on final sales items.
Q: WHAT ITEMS ARE RETURNABLE?
- Items delivered within 30 days.
- All tags attached.
- Package must be intact.
- Unused products.
Q: WHAT ITEMS ARE NON-REFUNDABLE?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error.
- Return shipping costs may be deducted from your refund depending on the reason of return.
Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?
A: Nope, sorry. We cannot accept returns or exchanges on markdown merchandise. These items are final sale.
Q: CAN I EXCHANGE SOMETHING?
A: Too big? Too small? Too… something else? It’s cool. The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order using the simple ERATHR3 EASY RETURNS link at the bottom of the site. We have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability. All sales are final on discounted merchandise.